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Pocket Puppies Boutique

2479 N Clark Street
Chicago, IL
60614
Get Directions

(773) 857-1519

pocketpuppiesboutique.com
 
Our specialties include teacup & toy size puppies. We can assist you with groom dogs & cats of all sizes, puppy clothes & accessories and we sell teacup & toy size puppies. Teacup & toy size puppies, shop now!, ask for yp discount.

Reviews

1 out of 5 stars
By Lilly B from Glendale Heights, IL
Posted Nov 13, 2010
 

We were looking for a teacup for my Mother for Mother's Day. we spent four months doing our homework on different pet stores, rescue organizations, etc. before settling on Pocket Puppies. At the time we only saw good information on this place; and our first experiences there were positive.

The dog they sold us is not only NOT a teacup AT ALL, but their response when we contacted them about our issue was as if WE were the bad guys! I have never seen such a low level of customer service before - And all we were asking for was an apology at that point. We understand that sometimes, things happen that are out of their control.

Not only did they sell us a dog that three different people assured us would be a teacup and no more than 4 pounds but we also purchased a carrier and clothing. During the purchase we asked several different people if she would outgrow the carrier and each one said NO. That carrier fit our dog for less than a MONTH before it was too small for her! The clothing lasted two weeks before it was too small!

This is NOT a situation where we are upset because our dog grew to be a little bigger than expected or a different color than they thought - our dog is only six months old and she's already 10 pounds and several inches taller than our other (regular) chihuahua. Even before she started growing our veternarian was suspicious that she was not a teacup chihuahua - now we have confirmation from two different experts.

You would think a reputable company would at least follow up with a complaint but no - we had to contact them THREE times and finally when we sent a letter via certified mail they responded. They were rude and condescending and obviously not concerned about their reputation or customer's satisfaction.

We actually contacted the breeder who sold Pocket Puppies the dog and they confirmed that the dog was NOT a teacup and never should be advertised as one.

Anyone considering this place should turn around and go elsewhere! Do not give them your money or your time, and do NOT trust a word that they say! I will not stop until everyone has heard my story since they refused to even acknowlege or offer an apology for any dissatisfaction with the VERY expensive purchase.
 

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