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A Pet Resort & Spa - Arkansas Pet Resort of Maumelle

8402 Counts Massie Road
Maumelle, AR
72113
Get Directions

(501) 753-5855

chenalpetpalace.com
 
We accept american express, discover, mastercard and visa for payment. Our specialties include day care, grooming, hydro surge bathing, indoor outdoor runs, luxury themed rooms, member abka, pet day care, pick-up & delivery, pick-up delivery services, private feline area and temperature controlled. We can assist you with a pet resort & spa, daily exercise play areas, grooming, hydro surge bathing, indoor outdoor runs, luxury themed rooms, pet day care, private feline area, taxi service available and temperature controlled. Luxury themed rooms, private feline area, under same ownership. Open for business mon-fri 7:00am-6:00pm,, saturday 9:00am-1:00pm, and sunday 4:00pm-6:00pm.

Reviews

3 out of 5 stars
By Amber C. from Mayflower, AR
Posted Oct 28, 2010
 

I just thought that I should post a review that tells how sometimes even the best around can go bad. :(

Our dog was boarded at the Maumelle location for 5 days & 4 nights. When we picked her up on the 5th afternoon the bedding we sent her with was saturated with urine, not just a little bit of pee, but A LOT of urine. Her hind leg/paw also had a little bit of nasty mess on it. It is mu opinion that they should wipe the dogs paws clean after visits outdoors... and there is no excuse for the soiled bedding!

For the amount of money we paid, I expected better. I was understandably upset & contacted Ashley Mosley, whom I assume to be the owner of both the Maumelle location & the Chenal Pet Palace. She was very, very polite and replied in a reasonable amount of time. She looked into the situation and then wrote back again to apologize and tell me that the staff took full responsibility for everything. BUT... an apology only goes so far. No reimbursement or compensation was offered. We will NOT be using either location for future boarding when we travel.

You are always taking a chance when you board your pet. Sometimes the results are excellent, sometimes they are not. Just an important thing to remember. I would like to add that the rooms were very nice, that's at least one good thing I can say.
 

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